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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Robb

September 12, 2025

5  out of  5
rating by Beth Robb
"Paul has done a wonderful job saving us money on our car insurance."
We responded:
"Thank you for the 5-star review!! We appreciate you as a customer & love serving our local Mid City community. "
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Rhonda Jeansonne

September 9, 2025

5  out of  5
rating by Rhonda Jeansonne
"I would recommend State Farm Paul Pacanovsky for anyone looking for a dependable agent who works diligently to keep his clients taken care of. He has always returned and answered the phone when I call which is important to me. We have been with State Farm 55 years without one problem."
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Keisha Harris-Aubrey

September 3, 2025

5  out of  5
rating by Keisha Harris-Aubrey
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Ronnie Ulbright

September 2, 2025

5  out of  5
rating by Ronnie Ulbright
"Katelyn was very helpful and courteous with an issue I was having with my homeowners insurance."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Emmit Harper

September 2, 2025

5  out of  5
rating by Emmit Harper
"Great service ,any time,any day"
We responded:
"Thank you for the 5 star rating Emmit!! We look forward to working with you for all you insurance needs in Mid City."
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Yassin mohammed

August 29, 2025

5  out of  5
rating by Yassin mohammed
"Great customer service"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Brittani Washington

August 24, 2025

5  out of  5
rating by Brittani Washington
"I’ve been with this agency for a long time, and Paul and his team have always been friendly and professional. They truly value my business and are just a text or phone call away if any issues come up. With their help in finding discounts I qualify for, my rates have stayed affordable. I highly recommend them!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you are having a positive experience with us. Our customer satisfaction is always a top priority with me and my team. We know there are many options for insurance but thank you for being a loyal State Farm customer."
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April “April” James

August 22, 2025

5  out of  5
rating by April “April” James
"I've been with State Farm for over six years, covering auto, life, and home insurance, and I couldn't be happier with their service. Two years ago, I was involved in a car wreck, and Paul was absolutely amazing during that tough time. He assisted with everything I needed, from arranging a rental car to processing my claims. What sets State Farm apart is their proactive communication. Their staff is always friendly and available to help, and their text line keeps you updated throughout your policy. They even take the time to call and offer quotes for home insurance, helping me save money where I can. In a world filled with uncertainty, it's comforting to know I have the best insurance company in Baton Rouge. If you're looking for reliability and exceptional service, I highly recommend State Farm. Paul and his team truly are "Ole Reliable!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Terry Waldon

August 21, 2025

5  out of  5
rating by Terry Waldon
"Very personable and friendly service and staff"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Faye Johnson

August 20, 2025

5  out of  5
rating by Faye Johnson
"I have been with State Farm for a long time and I am always highly satisfied! Whenever I call someone is always there to help. I thank God for Mr Paul Pacanovsky and his exceptional team. I recommend State Farm to anyone looking for a great insurance provider!!"
We responded:
"We appreciate your 5-star review! We are delighted to know you had a great experience with Paul Pacanovsky State Farm. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Maxie Hamilton

August 14, 2025

5  out of  5
rating by Maxie Hamilton
"Paul is great!! He helped me save money & was a pleasure to deal with. Come see him & his staff."
We responded:
"Thank you for taking the time to share your thoughts! We love savings customers money & getting a great value. If you ever have any questions or need assistance, please call us."
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Shayla Patterson

August 14, 2025

5  out of  5
rating by Shayla Patterson
"Exceptional service! Always sooo helpful :)"
We responded:
"Thank you for taking the time to give us a positive review - we appreciate it! We are always here to help protect you & your family."
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Alicia Arcenaux

April 2, 2025

5  out of  5
rating by Alicia Arcenaux
"He was really friendly ,he answered all of my questions ,this was a great choice"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Rainey Brue

November 13, 2024

5  out of  5
rating by Rainey Brue
"My experience here was 10/10 thanks to mr Paul Pacanovsky"
We responded:
"Thank you for your support & kind words. We enjoy reviewing your State Farm policies to verify you and your family are properly protected. Please come visit us at our Mid City office. "
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Laura Padgett

September 10, 2024

5  out of  5
rating by Laura Padgett
"Great experience! Fast and effective and all that I needed. Great job!!!!!👍"
We responded:
"Thank you, Ms. Laura, for your feedback. We are so happy we could take care of your Auto & Home insurance while also saving you money. My staff & I are always here to answer any questions you may have."
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Bert Phacharasap

August 15, 2024

5  out of  5
rating by Bert Phacharasap
"Friendly, professional, and goes above and beyond to get a great and low quote for me."
We responded:
"Thank you for the 5 star review!! I appreciate the feedback & please tell your family & friends about us. We want to help as many as we can with the correct Auto insurance coverage."
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Mid City Roofing

June 12, 2024

5  out of  5
rating by Mid City Roofing
"We had the pleasure of working with Paul Pacanovsky for a recent roofing project on their residence, and the experience was exceptional from start to finish. The process was incredibly smooth and efficient. We highly recommend working with Paul and look forward to collaborating with him again in the future!"
We responded:
"Thank you for the kind words!! As a small local business, we love supporting all small local businesses. "
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Tanisha Cyprian

April 16, 2024

1  out of  5
rating by Tanisha Cyprian
"If I could give a 0 I would. I heard about his agencies a few years from a friend. 1st go round no problems everyone was nice. The reason I left was bc my insurance went up and they couldn’t give me a reason. This past January went back with them bc they were cheapest around. Michelle ran my license and told me I was fine. Month later she called and said I was being dropped for a something that happened 2 years ago and also they didn’t the correct information for the incident. Why you couldn’t see that when you ran my license the first time. I don’t know. The dmv even told me they had the wrong information. I could have saved time and I went somewhere else. I will go back with these ppl. Let alone State Farm."
We responded:
"Ms. Tanisha, I apologize for your experience with my agency. We pride ourselves in our customer service and I am sorry to hear we did not meet your expectations. I will use your review as a teaching lesson for the entire team as we strive to be better. I appreciate the feedback."
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Brian Bashinski

April 6, 2024

5  out of  5
rating by Brian Bashinski
"I learned the reason why this State Farm office, managed by Paul Pacanovsky, has a 5-star rating! ...It's because of Paul's availability and personal approach to every call or contact. His support staff was just as kind and helpful in my contacts. Paul and his team will treat you as a person, not a number, and it shows in the ratings. Paul and staff are wonderfully helpful and personable yet professional."
We responded:
"Thank you, Brian!! We are happy to hear our staff made this such a great insurance experience for you! We take pride in being polite and professional to all our customers."
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Cynthia Johnson

April 5, 2024

5  out of  5
rating by Cynthia Johnson
"Mr. Pacanovsky and the staff at State Farm have been more very attentive and always professional. During a very difficult time Mr. Paul extended the olive branch, he didn't have to do it I'm a client but he treated me like Family. Great State Farm Team. Call a receive the best quote ever. You will nit be disappointed!"
We responded:
"Thank you very much for your 5 star review. We respect all kinds of feedback and if you need any insurance assistance in the future, please feel free to stop by our office."
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Tynesha Walker

March 21, 2024

5  out of  5
rating by Tynesha Walker
"They are family friendly and work quick"
We responded:
"Ms. Walker, thank you so much for the positive feedback! Thank you for letting us help you with all your insurance needs."
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Byron Hutchinson

February 8, 2024

5  out of  5
rating by Byron Hutchinson
"Paul and his staff are incredibly attentive and very helpful answering questions. Highly recommend him to be your State Farm agent."
We responded:
"Thank you so much Byron for the review!! It was our pleasure to help you with your insurance needs. Please tell your friends & family about us!"
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Aaron Hauser

January 22, 2024

5  out of  5
rating by Aaron Hauser
"Great insurance agent, always helpful with any questions I have and always going the extra mile!"
We responded:
"Thank you Aaron!! We are happy to hear our staff made this such a great insurance experience for you! We take pride in being polite and professional to all our customers."
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Diane Garitty

January 15, 2024

5  out of  5
rating by Diane Garitty
"Paul was very helpful and attentive to our needs. Highly recommend."
We responded:
"Thank you for the 5-star review!! We are available 24/7 with the State Farm app or by phone 225-926-9575. Contact us anytime you need help."
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Anita Mosley

November 28, 2023

5  out of  5
rating by Anita Mosley
"They have went way out of their way to help me navigate the whole car and renter's insurance process. I'm very happy with Paul Pacanovsky and will recommend him to all."
We responded:
"Ms. Anita, we are grateful for the positive review!! We enjoy helping our customers with all their Auto insurance needs. Stop by the Mid City office anytime. Thank you!!"
Profile photo of Leslie Perry Runnels Isbell (Living Large Late)

Leslie Perry Runnels Isbell (Living Large Late)

November 2, 2023

5  out of  5
rating by Leslie Perry Runnels Isbell (Living Large Late)
"Paul Pacanovsky is a first-class insurance agent who has made us regain our trust in State Farm Insurance because he is personally involved with his agency, follows through, and has demonstrated to us that he is a person we can count on and trust. We are an old couple (80 and 75) who have been State Farm Insurance customers for many years. I have been with State Farm continuously since 1972 --- in Florida, in Texas and now in Louisiana. My husband had retained the same local Baton Rouge agent year after year but we learned recently that he had dropped the ball big time --- so much so that we started looking elsewhere for insurance. But why should we not have State Farm? So we interviewed other State Farm agents. Paul Pacanovsky is a winner! We are happy, happy! He has put all of our State Farm insurance back on track, straightened out some serious mistakes, and has somehow refrained from criticizing the other agent, although any professional must find what has happened to us appalling. We are proud to give Paul Pacanovsky our very highest recommendation."
We responded:
"Ms. Leslie, Thank you for all the kind words. I truly enjoyed helping you and your husband with your policies. Thank you for your continued trust in State Farm and all your years as a dedicated customer. I am here to help you with anything you need, and I look forward to talking again soon. Thanks!!"